Privacy policy

Last updated: 27 October 2026

Who we are

Pingwell is a trading name of HaidurQureshi Ltd (company number 16936643), the data controller for personal data collected through this service. We are registered with the Information Commissioner's Office under reference ZC177358. Contact us at hello@pingwell.co.uk.

What we collect

• Account details: your email address and a securely hashed version of your password (we never store the password itself).
• Service data: the website addresses you ask us to monitor, check results, incident history, status page settings, alert email and webhook addresses.
• Billing: if you upgrade, payments are handled by Stripe. We store a Stripe customer reference but never your card details.
• Cookies: one essential cookie to keep you logged in. We use no advertising or tracking cookies.

Why we use it

To provide the service you signed up for (performing checks, sending alerts, showing your status page and taking payment), which is necessary to perform our contract with you. We may also email you about important changes to the service.

Who we share it with

Only the providers we need to run the service: Cloudflare (hosting, database and email delivery) and Stripe (payments). Some processing may take place outside the UK, protected by appropriate safeguards such as standard contractual clauses. We never sell your data.

How long we keep it

Check results are deleted automatically after 30 days. Account data is kept while your account is open and deleted within 30 days of you asking us to close it, except where we must keep billing records for legal or tax reasons.

Your rights

You can ask to access, correct, delete or export your data, or object to how we use it, by emailing hello@pingwell.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.